FAQ
ORDER RELATED :
How can I pay for my order?
You can pay for your order using your Tabby( 4 interest free installments), KNET, credit/master card, or in cash on delivery in Kuwait only.
Which currency is accepted?
All currencies accepted.
Is online payment by credit card secured?
All our online payment methods are 100% secure.
Can I cancel or edit my orders?
As long as the order is not packed yet, you can contact us and we will assist you.
Would it possible to get discount / promo code?
It would be possible when you order with a certain amount.
For more information contact us: +965 95512271
Can I see the products before purchasing online?
You can visit our showrooms:1.Hanan Dashti Hawally Branch
Al Mutasim Street
Block 5
Hawally, Kuwait
+965 95512271info@HananDashtiShop.comClick here for Google Maps
2.Hanan Dashti Al Bairaq Mall
Egaila Fintas
Block 5 Kuwait, 50013
+965 95512271
info@hanandashtishop.com
Click here for Google Maps
3. THAMIN MALLBlock 3,
Street 3, Marzouq al Mited Ave, Al Jahra
info@hanandashtishop.com
Click here for Google Maps
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
DELIVERY RELATED :
How long does it take to for my order to get delivered?
- For orders placed from Kuwait - within 2 business days.
- For International orders - within 7-10 business days.
To avoid any delay, please make sure to put the complete address details and
contact number while placing your order.
How can I track my order?
You can check your order status and/or track the delivery of your order through this linkTRACK MY ORDER
Can I open and try the products before I pay for the order?
Due to hygienic reasons, you can’t try any of the beauty products.
Can I return or exchange an item?
Our customers may exchange or return their purchases within 30
days from the delivery date of the order under the following terms and
conditions:
1. The goods to be replaced or returned are in good condition and it was not open as
well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product
and/or have defects and/or defects that are not apparent at the time of
purchase.
For orders
outside Kuwait, customers desiring to return an item/order due to a change of
mind will ship and bear the cost of return (Returns may be shipped via, DHL
services).
For
more return and exchange inquiries, please contact our customer service via:
Customer Service Number: +965 95512271
Do you deliver internationally?
Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.
How long does it take to receive my order internationally?
Once your product has shipped, it usually takes 2 to 3 business days in France, 3 to 7 in Europe. 5 to 15 for the rest of the world. If you have not received your products, feel free to contact us using our contact page.
Get in touch
Have questions about your order, or a general enquiry?
