Refund policy

RETURNS

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. Returns and refunds are eligible when the invoice is provided and within 14 days after the delivery.

Although try to accurately display our products on www.hanandashtishop.com, we understand that it may be difficult to color match these products online. If you’ve purchased any of our products and you’re unhappy with the product, you may request a return or exchange within 14 days from delivery of your order, provided that the product is in new condition.

To start a refund/return process, please contact our customer service team by email at info@hanandashtishop.com or by phone at +965 95512271. We’ll refund, to the original form of payment, the price of the applicable product. Please allow up to 5 business days for your refund to be issued.